Our client is looking for 2 Wellbeing Coordinators to join our Workplace Support & Incident Management team.  Due to increased need and a growing demand on services these are 2 newly created opportunities.

In this role, you'll play a key part in supporting employee mental health and wellbeing across a range of services — from critical incident response to proactive workplace wellbeing initiatives.

About the Role:
As our Workplace Support & Incident Management Coordinator, you’ll be responsible for the smooth and timely delivery of services including:

• Wellbeing Checks

• Professional Supervision

• Embedded Wellbeing Services

• Learning Seminars

• Critical Incident Responses

• Planned Workplace Support

You’ll manage the full coordination process – from intake and scheduling to follow-up and reporting – ensuring high-quality service delivery and a seamless experience for clients and providers.

Key Responsibilities:

• Coordinate end-to-end service delivery, ensuring efficiency, timeliness, and adherence to quality standards

• Build and maintain strong relationships with both internal and external stakeholders

• Provide ongoing updates, feedback, and support to clients and service providers

• Monitor program outcomes and contribute to continuous improvement

• Ensure full compliance with QA policies and maintain accurate records and reports

• Assist with budgeting, invoice tracking, and data management

About You:
We’re looking for someone who is confident, caring, and capable of juggling multiple priorities in a busy, purpose-driven environment. You’ll bring:

• Minimum 2 years’ experience in a fast-paced call centre or contact-based environment; 

• It is an advantage if you have worked in a triage type of environment previously

• Exceptional communication and interpersonal skills

• Strong attention to detail and the ability to problem-solve under pressure while always remaining calm

• Intermediate to advanced computer skills, including Microsoft Office Suite

• A team-oriented attitude with the ability to adapt in a dynamic setting

What’s in It for You:
Join a passionate team and make a real difference. We offer a wide range of employee benefits including:

• Training and development opportunities

• Paid parental leave and volunteer leave

• Recognition for service milestones

• Supportive and inclusive team culture

• The chance to directly impact the health, wellbeing and safety of others in meaningful ways

Ready to Make a Difference?
If this sounds like you, we’d love to hear from you. Submit your CV and cover letter today and take the next step in your wellbeing career.