Our client is based in the lovely South East suburbs close to the sea.  Enjoy a walk along the beach at lunch to clear the head, or a coffee at one of the many cafes walking distance to the front door.  This is mental health and wellbeing counselling support business reaching businesses NZ Wide.  Really make a difference in everyday lives.

Due to such growth we are looking for a full time Wellbeing Advisor to be part of the first responder team for all incoming calls from customers and clients. Initially this role is a temp assignment due to the growth and it being a brand new need.  However it is highly likely to become a permanent position with time.  Based on all of the upward trends and increased client portfolio needing to be serviced.

This is a small close knit team who really pull together to support each other and the people in need of the services.  With a genuine passion for wellbeing.

Currently based in Howick with the longer term picture of moving to Highbrook.
  
The job:

• Triage all incoming calls being part of the first responder call team

• Working with customers on the phones that are in need, keeping them calm & obtaining the right level of detail to ensure the appropriate support is available and connected to them

• Organise clinicians to all clients and arrange support processes

• Associated paperwork completion and support documentation

• Immediately respond to all critical incidents

  
The key benefits:

• Work from home day available once trained

• Counseling service support

• Great office environment with a close and small team that really care about what they do

• Free parking nearly at the front door

• Low staff turnover and in growth mode

  
What we are looking for:

• Ability to stay calm and collected in times of high emotion calls

• Genuine passion for wellbeing services

• Ability to build rapport and offer empathy

• Professional telephone manner

• Organised with the ability to be proactive and solutions based

• Perhaps you have volunteered for a support line but would like to turn this into a full time job. Lifeline, EAP services, St Johns, Social Services, or one of the other many wonderful organisations that support people in need.

If this sounds like an opportunity that interests you, please submit your expression of interest by clicking the apply now button below.